Terms and Conditions

Kozy Cottage Terms and Conditions 

Registration Fee and Deposit

The registration fee of £30 covers administration, reserving your place and settling sessions.

Fees and Invoices

Childcare accounts are payable monthly, in advance for a calendar month of childcare. Accounts are payable by standing order or direct bank payment. We also accept childcare vouchers. We can apply on your behalf for the Free Entitlement from your local LEA (more information will be given to you when your child becomes eligible).

Payment will be due on the 1st of the month in advance of childcare provided. Unless there is a prior arrangement, a charge of £20 will be made for fees outstanding after 5th of the month. Cheque payment will not be accepted. Any parent or carer whose fees remain unpaid after 5th of the month, without prior agreement of the Nursery Manager, risks their child’s place at the nursery being withdrawn. Any payments that are cancelled or returned from the bank will incur a £25 administration charge. Unless we are in breach of these terms and conditions all booked sessions must be paid for regardless of child’s attendance. No refunds are given for sessions missed due to sickness or holidays. Christmas, New Year and Bank holiday closure will be deducted from payments accordingly.

If you expect to be late collecting your child please notify the nursery as soon as possible. If notified, the additional time will be charged at the current hourly rate for ad-hoc sessions.

In case of default on payment the nursery reserves the right to apply a £50 administration fee for preparation of court papers and interest will be charged at 8% above the bank’s prevailing base rate. The nursery is not responsible for collection of fees from any third parties except in the case of statutory nursery education funding allowance.  The nursery will give parents and carers one months’ notice of increase of fees which will normally be reviewed in April.

Opening times

Sessions run between 07.00 and 21.00 Monday – Sunday. Late sessions (beyond 6.30pm) and weekend sessions are subject to availability & operate between sites. Please see our Admissions Policy for further information. The nursery is open all year except bank holidays.


Termination, cancellation and change of sessions

One month notice is required by either party for any change of sessions or termination of agreement. If parents choose to leave prior to the end of their notice, fees are non-refundable. The minimum period for any permanent change of sessions is one month.  If the notified start date is changed by the parent, we reserve the right to charge from the original start date notified on the Agreement form.


The nursery reserves the right to terminate the Agreement with immediate effect in case of non-payment of fees, or if a parent, carer or child displays abusive, threatening or otherwise inappropriate behaviour, or for any other reasonable cause. Intimidation or abuse of our staff will not be tolerated and may result in immediate termination. In all other cases the standard notice period of one month will apply.



The nursery has extensive insurance cover for nursery based activities and outings & public liability. Details of the insurance may be requested from the nursery manager. The Certificate is displayed in the nursery.


Personal property and belongings

The nursery cannot be held responsible for any loss or damage to any parents, carer’s or child’s property or belongings. Every reasonable effort will be made by the nursery staff to ensure that property or belongings of any parent, carer or child is not damaged. Please ensure your child’s clothing is clearly labelled and we suggest that all toys, books and unnecessary items are left at home.



The nursery accepts no liability for any losses suffered by parents arising directly or indirectly, as a result of the nursery being temporarily closed or the non-admittance of your child to the nursery for any reason. We accept no responsibility for children whilst in their parent’s care on nursery premises. We will not be liable to parents and/or children for any economic loss of any kind, for damage to the child’s or parent’s property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.


Accidents and illness

The nursery reserves the right to administer first aid and any emergency treatment as required. Parents will be informed of all accidents and will be asked to sign an Accident record form. If emergency treatment at hospital is required the nursery will make all reasonable attempts to contact the parents but if this is not possible we are authorised to act on behalf of the parents and authorise any necessary emergency treatment.We will administer prescribed medicines only if parents have completed a Medicine Consent form.

We may require parents to withdraw their child from nursery in the event that they require special medical care or attention which is not available or refused by the parent, or if it is considered that the child is not well enough to attend nursery. We may also ask parents to withdraw their child from the nursery if we have reasonable cause to believe that the child is suffering from or has suffered from any communicable disease or infection and there remains a danger that other children may contract such a disease or infection. Parents must inform the nursery if the child is suffering from any illness, sickness or allergies before attending the nursery. The nursery is mindful of the needs of working parents and will endeavour to provide as much continuity of service as possible within the recommendations of the Health Protection Agency and our own exclusion periods by which the nursery is bound. Please see our Sickness Policy.

 Policies and Procedures

There is a hard copy available at both sites, which is the most recent version at the previous April to date. The most up to date version can be found in full on our website and is available for translation into a wide number of languages. Our practice aims to reflect our Policies and Procedures at all times. They are reviewed and updated regularly as required and as a minimum, annually each April. Parents are invited to look at all of our Policies and Procedures when your child joins us as they will provide a broad view of how we plan the care, learning, play, safety and welfare of your child.  If you subsequently have any concerns or queries, please refer back to our most updated version Policies and Procedures on our website; these may provide you with clarification on specific issues or further information in general (Policies and Procedures may have been updated as a reflection of new statutory guidelines/legislation or alternatively a change and/or improvement to our practice).

I understand that there is a copy of the most updated policies and procedures on the Kozy Cottage website, which I will read prior to my child’s first day of attendance.


These Terms and Conditions represent the entire agreement and understanding between the parents (including other carers) and the nursery. Any other understandings, agreements, warranties, conditions, terms and representations, whether verbal or written, expressed or implied are excluded to the fullest extent permitted by law. We reserve the right to update / amend these Terms and Conditions at any time. One month notice will be given of any changes made.


We understand that by continuing to use Kozy Cottage Childcare & paying your fees as agreed that you have read and understand these Terms and Conditions and agree to be bound by them. This understanding is displayed clearly in both settings at our entrances. April 2016

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